Refund policy

RETURN POLICY:

We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, you may return anything that is unwashed/unused, except for FINAL SALE items, that you purchased from www.kytebaby.com within 45 days of purchase.

Please review our return policies below, and when you are ready, you can visit our return portal to receive your return label.

 

RETURN: For a full refund, we ask that items be unworn, unwashed and in their original packaging, including tags, and returned within 45 days of purchase. Returns can be refunded to original method of payment or for store credit.  There is a flat rate $7.50 shipping/restocking fee deducted from the amount returned to you. This fee is waived if you wish to receive store credit, rather than a refund.

We process returns within 2 weeks of receiving the package. Please keep tracking info of your returned package.

International Returns (From Outside the US and Canada): Customer will be responsible for the return fees.

 

EXCHANGE: Need to exchange for a different size or color? Thanks to the new features within our return portal, you can exchange an item for a different size, color, or a new product, free of charge. Here are some of the available options:

• Select a different size
• Select our "Shop Now" feature to choose a different size and color
• Select our "Shop Now" feature to choose a different product completely

After you have completed your exchange on our portal, make sure to drop off the returning item with the correct carrier as soon as possible. Your exchanged item will not be processed until the tracking information reflects that the item has been dropped off with the carrier. We cannot guarantee inventory during this time frame, and in the event your new item goes out of stock, you will be contacted directly by our customer service team.

 

Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.

If you purchased from a third party vendor i.e., Amazon, buybuyBaby, or a local boutique, the customer must return the product to that store, according to their return/exchange policy. 

In the event a product is sold out, Kyte Baby has the right to refund the item and ship the remainder of the order.  If the entire order is sold out, Kyte Baby has the right to cancel the order and refund the amount paid.

 

DAMAGE/DEFECTIVE:

If your item arrived damaged or became defective due to a manufacturer’s defect within 3 months from the date of purchase, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to info@kytebaby.com. All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by postal carrier.