Frequently Asked Questions
Bamboo fibers create an incredibly soft fabric that is both gentle and cozy to the touch. The fabric is perfect for sensitive skin, especially eczema. Kyte BABY fabric is made from 97% Bamboo-rayon and 3% Spandex. This allows for breathability and great stretch for long-term wear. For more information about our story specifically, feel free to read a message from our founder, Ying, here.
Feel free to check out our webpage with all of our sizing charts. You can also find a sizing chart located on each product page.
Check out our Instagram highlights for model demos of many of our products for sizing help as well!
Our products are not treated with any harmful chemical flame retardants. As a result, all of our infant and children's sleepwear are designed to fit snugly against the skin, in order to comply with federal safety regulations.
Some quick tips for Kyte BABY care:
· Cold water
· Delicate cycle
· Minimal amount of a gentle detergent
· Turn off agitator if that is an option
· With like fabrics (bamboo only)
· Layette should be washed inside out, zipped/buttoned up to decrease pilling
· Sleep bags should NOT be washed inside out, but should be zipped up completely to protect the inner quilting
Kyte BABY does not recommend using the dryer. We recommend hanging or laying flat to dry. Open your sleep bags when drying them and point a fan towards them to help reduce drying time indoors.
More information on caring for Kyte BABY products can be found here.
Our clothing items are steamed right before being packaged. Sometimes in transit the fabric can develop marks or indentions from the way it’s folded. These marks go away right after the first wash and are not defects. If you have any issues, feel free to contact customer service.
Kyte BABY fabric has one of the highest ratios on bamboo on the market (97% bamboo-rayon, 3% spandex). Bamboo is a delicate fabric and does sometimes pill, depending on the other fabrics it is rubbing against. Pilling is caused by abrasion on the surface of the fabric. Luckily, pilling does not affect the functionality of the items, and they will maintain their softness!
To reduce pilling, we recommend washing in cold water, with only like fabrics (other bamboo), on delicate, then hanging to dry. Washing the layette items inside out is also a great way to reduce pilling. We also recommend using bamboo crib sheets and/or changing pad covers if at all possible!
Bamboo is grown without the need for pesticides or chemicals, and is an extremely renewable resource. The bamboo used for our fabric is organic, but the final product cannot be considered organic, as it is 97% Bamboo-rayon and 3% Spandex. Any bamboo spun/processed into stretchy knit viscose/rayon fibers cannot be certified as organic bamboo because of the chemical process used to break down the bamboo into fibers; however, we do not add any chemicals to the fabric itself (i.e. harmful, cancer-causing, flame-retardant chemicals).
Ying (our founder) addressed a similar question on Instagram that was related to fair trade certification. Here is her response below:
"I want to assure you that our factory workers are paid very well, even in US standards! Our tailors and head sewers take home more than what a minimum-wage worker would make in the US, and the factory pays for food and lodging. That's more than many company executives make in China! I'm proud that I could provide these hard working teammates in China a comfortable life. Thanks to our loyal customers, we are able to do that for as long as we can! Before COVID, I would visit them twice a year and I would hang out with each of them. They are truly a part of our family. I'm not sure what it entails to get fair trade certified, but I feel like we don't need that title, because we truly go beyond any fair trade standards!"
We recommend signing up for restock email notifications for the product you are interested in. That way, you will be notified immediately when it restocks! When you go to the product page, there is a box to the lower right of the item that allows you to select "notify me when available" and enter your email address to be notified.
Due to extremely high demand, certain products have limits of 1-2 items per purchase. We apologize for the inconvenience this may cause. We are doing our best to ensure as many people as possible are able to purchase at least one of the desired item.
You are able to buy multiple blankets, just not of the same exact color or print in a single style. For example, you may purchase an Adult Blanket in Orchid and an Adult Blanket in Sapphire in the same order. You may not purchase 4 Adult Blankets in Orchid.
Certain printed fabrics may feel slightly different than others, depending on the amount of paint covering the surface area of the product. For example, our Marbled print may have a different feel than our Fall prints or a solid color option, due to more of the surface being covered with the paint from the print design.
You can mark an order as a gift when an item is added to cart, or within the “cart” section during the checkout process. Scroll to the bottom and select “THIS IS A GIFT ORDER.” You also have the option at that point to add a gift note and/or select gift wrapping services for an additional fee.
Please note that if you select gift wrapping, the entire order will be wrapped.
Within 24 hours of purchase you are able to use our self-help feature to cancel or edit your order. Please log into your Kyte BABY account and select your order number within your order history. You can also access this feature from your order confirmation email.
Please note that when selecting edit/cancel, your order will be cancelled/refunded. Stock is not guaranteed to hold, and can sell out during the editing process. When you select edit, your cart will be reloaded with your previous items, but cannot be guaranteed for checkout again.
Unfortunately, if you want to make any changes (such as adding or removing something) outside of the 24-hour purchase window, we are unable accommodate these requests. If you’d like to add something to your order, please place an additional order, and be aware that we are unable to combine orders.
Note: Order edit/cancel is not available during sales or launches
If you would like to cancel your order or change your address, our team does its best to accommodate these requests, as long as the order is unfulfilled. Please send an email ASAP to firstname.lastname@example.org with the subject and content of the email stating, "CANCELLATION ORDER ####" or "CHANGE OF ADDRESS ORDER ####."
If you are requesting a change of address, please include the updated address within your initial inquiry.
Please note that we cannot guarantee that these changes be made prior to fulfillment, and once an order is fulfilled, we cannot cancel or change the address.
We are not able to honor price adjustments for purchases made outside of an active promotional period.
Kyte BABY currently offers free shipping to US orders over $85, to Canada over $135, and worldwide over $300. Gift cards do not qualify towards free shipping only physical items shipped. Cart subtotal must be above your locations free shipping threshold. This is the amount after any discount codes are applied and before taxes are calculated.
Flat rate shipping fees on all other orders:
$7.50 for US orders that are less than $85
$15 for Canadian orders less than $135
$30 for international orders under $300
All values are in USD.
We reserve the right to not ship to certain areas, in the event shipping charges are too costly. We do not ship to PO Boxes. Please note that local charges may occur at customer’s expense, especially for Canadian and overseas orders where additional duties and taxes may apply.
We fulfill orders as quickly as possible within 3-5 business days. Please choose “VIP Fulfillment” at checkout for faster fulfillment time. If you have any special shipping requests, be sure to email them immediately, along with your order number, to email@example.com.
NOTE: Purchases made during large releases and/or sales may take 2-3 weeks to be processed and packaged before shipment.
For more information please visit our terms and conditions page.
No, but you can select VIP Fulfillment at checkout for faster processing time! Skip the line and have your order out of the warehouse within 1 business day. Please note this does NOT include shipping/delivery time.
We are not able to combine multiple orders to ship together. If you would like to cancel your order(s) to place one large order, you can utilize our order edit/cancellation feature within the first 24 hours.
We ship using USPS or FedEx for domestic and international orders. International customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package. Due to COVID-19, FedEx now charges additional surcharges to certain areas. The customer is responsible for paying these fees.
Canada Orders: For standard shipping orders, Canadian orders are consolidated and shipped to our retail partners in Canada. Your Canada Post tracking number will become active once your order is picked up by Canada Post, anywhere from 3 to 7 business days after your order is shipped from our US warehouse. Orders with priority shipping will be shipped directly from our US warehouse with FedEx Express.
Flat Rate Shipping for International Orders is as follows:
- $15 for Canadian orders less than $135
- $30 for international orders under $300
All values are in USD.
If your order has not arrived in 4 weeks from the date of shipment, please reach out to the postal carrier (USPS, Fedex, or Canada Post), as well as our team (firstname.lastname@example.org) for further assistance. We, unfortunately, cannot control the speed of delivery once packages leave our warehouse. We understand it is frustrating to experience postal delays, and are happy to assist in any way we can.
You may return items that are unwashed/unused, except FINAL SALE items, within 30 days of purchase for a refund or store credit. To request a return label, enter your order information in the form on our returns page.
International Returns: Customer will be responsible for the return fees.
We process returns within 7 business days of receiving the package. Please keep the tracking information on your returned package.
Please know that if your order is older than 30 days, you will not be able to initiate the return yourself. Feel free to reach out to our team for further assistance if the items are still in original packaging.
Please review our full return policy here.
Thanks to the new features within our return portal you can exchange an item for a different size, color, or a new product free of charge. Here are some of the available options:
-Select a different size
-Select our "Shop Now" feature to choose a different size and color
-Select our "Shop Now" feature to choose a different product completely
While using the "Shop Now" feature to select a different product, you will be given a bonus $10 in store credit. Please note this bonus credit can only be redeemed within the "Shop Now" app during the exchange process for a different product. The $10 bonus credit is only applicable to this transaction period and cannot be sent separately for use at a later date.
Please review more details regarding our exchange policy here.
If your item arrived damaged or became defective due to a manufacturing defect within 6 months, we will gladly help you replace the item. You must email a picture of the defect and proof of purchase to email@example.com.
You will receive points for purchases made from 9/1/20 and forward associated with your email used at checkout.
Points will reflect on your account once order has been marked as fulfilled in our system
Once you are in Silver or Gold status, you will be in that tier for one year from the date you unlocked it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)! We operate off a rolling year status program.
Points will expire after 12 months of inactivity.
Reviews need to be verified before points can be awarded. Please use the review link you will receive by email a few weeks after purchase.
Unfortunately only one discount code can be applied at a time.
Any sale that requires a discount code at checkout will not be eligible for reward redemption as only one discount code can be applied at checkout. However, you are welcome to use your rewards during any promotion where a code is not necessary.
Yes you can still return your order if you redeemed points towards the items. The points will be applied back to your account after the return is fully processed.
Early Access to sitewide sales and select promotions will be granted to Silver and Gold status members. Limited inventory events like clearance sales will not be applicable for Early Access.
Early Access to major launches like Fall and Spring will be granted to Gold status members. Limited inventory events like LE launches will be excluded from Early Access.
Yes! As long as you have signed up for the rewards program you will start earning and redeeming points. Please note all points and redemptions are based in USD currency not CAD.
The perks of the reward program (early access, referrals, point redemption, etc) is a privilege earned by our most loyal customers and we love to offer this! Please note that if these benefits are abused (ie. purchasing only to resale at higher prices, multiple false referals, etc...) we do reserve the right to terminate access to rewards on a case by case basis.
Yes you do earn points on gift cards purchased. However, due to a shopify limitation when these gift cards are redeemed they lower the amount spent and, as a result, lower the amount of points earned.
I have more questions, who do I ask?
Feel free to reach out to us at firstname.lastname@example.org! We are happy to help!