We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, you may return anything, except for FINAL SALE items (underwear, clearance items, and water bottles), that you purchased from www.kytebaby.com within 45 days of receiving your package.
RETURNS: We require that all returns are initiated within 45 days from the date marked delivered. Returns can be refunded to the original method of payment or for store credit. For all returns requesting a refund to the original payment method, there is a flat rate $7.50 processing/restocking fee that is deducted from the amount returned to you. This fee is waived if you wish to receive store credit, or a direct exchange completed via our return portal.
We process returns within 3 weeks of receiving the package. Please keep tracking info of your returned package.
International Returns (From Outside the US and Canada): Customer will be responsible for the return fees.
EXCHANGE: Need to exchange for a different size or color? Thanks to the new features within our return portal, you can exchange an item for a different size, color, or a new product, free of charge. Here are some of the available options:
- Select a different size
- Select our "Shop Now" feature to choose a different size and color
- Select our "Shop Now" feature to choose a different product completely
After you have completed your exchange on our portal, make sure to drop off the returning item with the correct carrier as soon as possible. Your exchanged item will not be processed until the tracking information reflects that the item has been dropped off with the carrier. We cannot guarantee inventory during this time frame, and in the event your new item goes out of stock, you will be contacted directly by our customer service team.
Clearance and sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange.
If you purchased from a third party vendor i.e., Amazon, buybuyBaby, or a local boutique, the customer must return the product to that store, according to their return/exchange policy.
In the event a product is sold out, Kyte BABY has the right to refund the item and ship the remainder of the order. If the entire order is sold out, Kyte BABY has the right to cancel the order and refund the amount paid.
DAMAGE/DEFECTIVE:
If your item arrived damaged or became defective due to a manufacturer’s defect within 3 months from the date of purchase, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to info@kytebaby.com. All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by postal carrier. Should the item be a clearance item you will only be issued the amount paid for the item.
FABRIC DISCLAIMER AND CLEANING INSTRUCTIONS:
Kyte Baby fabrics are 97% rayon of bamboo and 3% spandex. Kyte Baby guarantees all products to be free of manufacturer defects for 3 months from the date the item is marked delivered. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, fabric thinning, pilling, or damage to the material from outside forces. Please contact info@kytebaby.com if you believe you have received a defective product.
When washing any of your baby’s clothes, think less is more. You want to use a detergent that doesn’t contain any fragrances, dyes, or other extras that can irritate your baby’s sensitive skin. You also want to avoid anything that has optical brighteners. A nice, gentle cleaner is all that is needed, and please do not use bleach. A harsher detergent can leave residues that can cause irritation or strip the fabric’s softness. You can add white vinegar to the wash as a natural fabric softener.
This is the best way to wash your bamboo clothing:
- Cold water
- Delicate cycle
- Turn off agitator if that is an option
- With like fabrics (bamboo only)
- Layette should be washed inside out, zipped/buttoned up to decrease pilling
- Sleep bags should NOT be washed inside out, but should be zipped up completely to protect the inner quilting
Kyte BABY does not recommend using the dryer. We recommend hanging or laying flat to dry. Open your sleep bags completely and point a fan towards them to help drying time indoors.
Kyte BABY is not responsible for damages that may occur during your wash routine and/or stain treatment. The use of chemical treatments, stain pens, tough scrubbing, etc. may weaken/discolor/damage the fabric and is not considered a manufacturer defect covered under our replacement warranty.