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Here are some of our most frequently asked questions:

Clearance Sale Details

July Clearance sale starts Friday 7/12 (10 am CDT) and ends Monday 7/15 (11:59 pm CDT).

Please note, our website will be locked for three hours prior to launch.

Friday 7/12 - Monday 7/15, the Clearance Section will be live (up to 40% off select styles).

Haze, Glacier, Forest, Espresso, Periwinkle, Tahoe, Goat, Cherry, Rainbow Heart on Midnight & Cloud, Lavender, Winterberry, Mistletoe, Oat & Taro Leopard, Icon™, Hufflepuff™, Ravenclaw™, Slytherin™, Gryffindor™, Coastline, Trail, Dusty Rose & Espresso Herringbone, Midnight Plaid, Fungi, Foliage, Party on Midnight & Cloud, Alpine Village, Daisy, Hot Air Balloon, Mountain, Deer on Midnight & Cloud, Raccoon, Blue Heron, Sienna Woodland and much more.

*Certain colors/prints/sizes will have very limited inventory. Not all sizes will be available within each style. Once an item is sold out, it will be automatically taken off the website and become unsearchable.

There will be no early access for rewards members. Kyte Club members will receive 30 minutes early access.

You may use our app to shop the clearance sale. However, if you experience any issues, please defer to our website immediately.

There are no scheduled restocks during the sale. If orders are canceled, it is possible that inventory will reload to the website. Majority of items will be loaded to the site on 7/12, with a second drop of inventory on Sunday 7/14.

No. We will not have quantity limitations on any of our clearance items. 

The clearance section will not go live until 10am CDT on 7/12. We cannot guarantee your cart will remain loaded throughout the sale. Typically, as long as you use the same browser that you loaded your cart with, you are able to do this for easy checkout after the sale is live.

Unfortunately, Shopify does not hold items in your cart. We are unable to guarantee that an item added to your cart will not go out of stock prior to checkout. 

https://kytebaby.com/pages/sizing-chart

https://kytebaby.com/blogs/news/how-should-a-kyte-baby-sleep-bag-fit

Please note that with the extended fulfillment time frame, if your little one is on the verge of sizing up, we recommend proceeding with the next size, as clearance items are not eligible for return/exchange.

Due to high order volume, the gift wrap, gift message, and gift receipt options are removed during large sales to allow us to get all orders fulfilled as efficiently as possible.

Clearance Sale Order

Due to high order volume, you may have a delay in receiving your order confirmation email or seeing your order in your Order History after logging in to your Kyte Baby account. Please allow up to 1 hour to receive the email confirming your order before reaching out to customer service.

If you need to edit your shipping address, please email us as soon as possible and include the correct address within your email inquiry. We do our best to honor these requests, but it is not always possible with the high volume of emails we receive. If you input an incorrect address and the order is shipped, it should be returned to our warehouse and will be automatically refunded. 

*Please note, we cannot edit a shipping address to a different state than the state listed at checkout.

All orders placed during the clearance sale from the clearance section are FINAL SALE and not eligible for return or exchange.

If you would like to cancel your order, please email us at info@kytebaby.com with the words CANCEL ORDER ##### in both the subject AND content of your email. We cannot guarantee cancellation but do our best to accommodate these requests. Once an order is fulfilled, we are unable to cancel it.

If an order is placed using rewards points and you choose to cancel the order, rewards will be automatically added back to your account within 24-72 hours. If your points are not added back to your account after 72 hours, please make sure to email us at info@kytebaby.com

Once an order is placed, you will only have the option to cancel your order by emailing our customer service team at info@kytebaby.com. Please allow up to 72 hours for our customer service team to confirm your order has been canceled. 

Please note that if you choose to cancel your order, the entire order will be canceled and items in your original order may immediately sell out. 

We are unable to combine orders. Since orders cannot be combined and will ship separately, additional shipping costs cannot be refunded on multiple orders.

Clearance Sale Shipping

Kyte Baby will be offering free shipping for:

US orders over $150 USD

Canada orders over $200 USD

Sale orders may take up to 4 weeks to be processed/fulfilled. Once orders are in possession of the postal service, we cannot control delivery times. 

Priority shipping will not be available during the clearance sale.

Non clearance sale orders (orders containing only regular price items) will continue to ship in 5-7 business days. Should there be a delay in your non clearance sale order, please email info@kytebaby.com.

Yes. If your order contains even one clearance sale item, it will be considered a sale order and subject to extended fulfillment times.

Route will be turned off during the July clearance sale. Should you have any issues with your order in transit or once it has arrived, please reach out to info@kytebaby.com within 7 days so our customer service team can assist you.

Discounts, Afterpay + Rewards

No, discounts will not be retroactively applied. Items placed before or after that time period will not be eligible for the discounted price. 

Discount codes, shop credits, and rewards vouchers cannot be combined. However, you may use a reward voucher towards your order total.

The clearance section will not require a discount code on 7/12 - 7/15, so you may use credits/rewards during that time.  

We are not able to apply rewards to your order retroactively. Please make sure the desired discount is applied prior to payment.

Yes, you may use a discount code and a gift card at checkout.

Yes. Please note that when using Afterpay, there is a higher risk of your items overselling.

Afterpay allows you to pay for your purchase in 4 interest-free installments (due every two weeks). You’ll pay your first installment at the time of purchase and the remainder over time.

Unfortunately, no. Please make sure you are signed in to the account you want the rewards points to be associated with, as well ensure any third party payment accounts email you are planning to utilize is the same as your rewards email, as we are not able honor requests to alter the points/purchases made with the incorrect email.

Customer Service

Please email info@kytebaby.com to reach our customer service team. Please note that sending multiple emails will bump your email to the bottom of the queue and take our team longer to see your inquiry. 

Which colors will be in the clearance section?

Haze, Glacier, Forest, Espresso, Periwinkle, Tahoe, Goat, Cherry, Rainbow Heart on Midnight & Cloud, Lavender, Winterberry, Mistletoe, Oat & Taro Leopard, Harry Potter™ Icon, Hufflepuff™, Ravenclaw™, Slytherin™, Gryffindor™, Coastline, Trail, Dusty Rose & Espresso Herringbone, Midnight Plaid, Fungi, Foliage, Party on Midnight & Cloud, Alpine Village, Daisy, Hot Air Balloon, Mountain, Deer on Midnight & Cloud, Raccoon, Blue Heron, Sienna Woodland and much more.

*Certain colors/prints/sizes will have very limited inventory. Not all sizes will be available within each style. Once an item is sold out, it will be automatically taken off the website and become unsearchable.