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Here are some of our most frequently asked questions:

Clearance Sale Details

January Clearance sale starts Friday 1/19 (10am CST) and ends Saturday 1/20 (11:59pm CST).

Please note, our website will be locked for three hours prior to launch.

Friday 1/19 - Saturday 1/20, the Clearance Section will be live (up to 40% off select styles).

Due to high order volume, you may have a delay in receiving your order confirmation email or seeing your order in your Order History after logging in to your Kyte Baby account. Please allow up to 1 hour to receive the email confirming your order before reaching out to customer service.

There will be no early access for the January Clearance Sale.

Kyte Baby will be offering free shipping for:

US orders over $150 USD

Canada orders over $200 USD

Sale orders may take up to 4 weeks to be processed/fulfilled. Once orders are in possession of the postal service, we cannot control delivery times. 

Priority shipping will not be available during the clearance sale.

Non clearance sale orders (orders containing only regular price items) will continue to ship in 3-5 business days. Should there be a delay in your non clearance sale order, please email info@kytebaby.com.

Yes. If your order contains even one clearance sale item, it will be considered a sale order and subject to extended fulfillment times.

You may use our app to shop the clearance sale. However, if you experience any issues, please defer to our website immediately.

There are no scheduled restocks during the sale. If orders are canceled, it is possible that inventory will reload to the website.

No, discounts will not be retroactively applied. The discount received will be the discount active at the time of purchase only. Items placed before or after that time period will not be valid for a different discounted price. 

No. We will not have quantity limitations on any of our clearance items.

The clearance section will not go live until 10am CST 1/19. We cannot guarantee your cart will remain loaded throughout the sale. Typically, as long as you use the same browser that you loaded your cart with, you are able to do this for easy checkout after the sale is live.

Unfortunately, Shopify does not hold items in your cart. We are unable to guarantee that an item added to your cart will not go out of stock prior to checkout. 

Once an order is placed, you will only have the option to cancel your order. The order edit/cancel function will be disabled on Friday (1/19), due to extremely high traffic. Once it is live you will have the option to cancel your order within 72 hours of your purchase.

Please note that if you choose to use this function, your entire order will be canceled and items in your original order may immediately become unavailable for you to add. 

We are unable to combine orders. Since orders cannot be combined and will ship separately, additional shipping costs cannot be refunded on multiple orders.

If you need to edit your shipping address, please email us ASAP and include the correct address within your email inquiry. We do our best to honor these requests, but it is not always possible with the high volume of emails we receive. If you input an incorrect address and the order is shipped, it should be returned to our warehouse and will be automatically refunded. 

*Please note, we cannot edit a shipping address to a different state than the state listed at checkout.

All orders placed during the clearance sale from the clearance section are FINAL SALE and not eligible for return or exchange.

If you would like to cancel your order, please do so using our order edit/cancel link found in your order confirmation email within the first 72 hours of placing your order. If you want to cancel after 72 hours, please email us at info@kytebaby.com with the words CANCEL ORDER ##### in both the subject AND content of your email. We cannot guarantee cancellation, but do our best to accommodate these requests. Once an order is fulfilled, we are unable to cancel it.

If an order is placed using rewards points and you choose to cancel the order, rewards will be automatically added back to your account within 24-72 hours. If your points are not added back to your account after 72 hours, please make sure to email us at info@kytebaby.com

Route will be turned off during the January clearance sale. Should you have any issues with your order in transit or once it has arrived, please reach out to info@kytebaby.com within 7 days so our customer service team can assist you. 

Discount codes, shop credits, and rewards cannot be combined. However, you may use your rewards points towards your order total.

The clearance section will not require a discount code on 1/19 - 1/20, so you may use credits/rewards during that time.  

We are not able to apply rewards to your order retroactively. Please make sure the desired discount is applied prior to payment.

Unfortunately, no. Please make sure you are signed in to the account you want the rewards points to be associated with, as well ensure any third party payment accounts email you are planning to utilize is the same as your rewards email, as we are not able honor requests to alter the points/purchases made with the incorrect email.

Yes, you may use a discount code and a gift card at checkout.

Due to high order volume, the gift wrap, gift message, and gift receipt options are removed during large sales to allow us to get all orders fulfilled as efficiently as possible.

Yes. Please note that when using Afterpay, there is a higher risk of your items overselling.

Afterpay allows you to pay for your purchase in 4 interest-free installments (due every two weeks). You’ll pay your first installment at the time of purchase and the remainder over time.

https://kytebaby.com/pages/sizing-chart

https://kytebaby.com/blogs/news/how-should-a-kyte-baby-sleep-bag-fit

Please note that with the extended fulfillment time frame, if your little one is on the verge of sizing up, we recommend proceeding with the next size, as clearance items are not eligible for return/exchange.

Please email info@kytebaby.com to reach our customer service team. Please note that sending multiple emails will bump your email to the bottom of the queue and take our team longer to see your inquiry. 

Which colors will be in the clearance section?

Crepe, Robin, Royal, Sienna, Marigold, Khaki, Herbology, Khaki Magnolia, Dog, Dragon, Unicorn, Avocado, Sunflower and much more.

*Certain colors/prints/sizes will have very limited inventory. Not all sizes will be available within each style. Once an item is sold out, it will be automatically taken off the website and become unsearchable.